Arcadia Custom is a leading national single source supplier specializing in producing fine quality windows and doors for the Luxury Home Market.
We are seeking an experienced Window & Door Project Manager / Customer Service Representative to be based in our South Gate, CA manufacturing division. The ideal candidate has experience managing projects and providing superior customer service in a manufacturing company, preferably in the window and door fabrication business, is highly detail-oriented, and can work with a diverse team in a fast-paced environment.
Key Job Duties
Understand the customer’s product requirements and design intent. Help the customer choose the appropriate products and configurations to best fulfill these requirements.
Estimate custom products per the customer’s requirements and provide a quotation to the customer.
Review, question then accept the customer’s pricing if customer submitted pricing from our estimating system.
Check with Credit Department to validate customer agreement is signed, to ask if the customer has terms and request a deposit from the customer, as needed.
Process the Customer Order in the accounting system then generate the job folder.
Coordinate shop drawings, if required, with company draftsman personnel.
Work with customer through the shop drawing red line process in an effort to finalize the order.
Final review of changes and provide the customer with revised pricing.
Obtain customer written approval of the final quotation and shop drawings.
Provide order acknowledgment to the customer with the ship date and follow up to obtain the customer's written approval.
Track status of open Orders, in an effort to finalize orders for production release.
Take post sale customer calls and emails.
Update the customer on the schedule.
Work with Shipping Coordinator to make sure project ships out.
Help trouble shoot any on site issues.
Three (3) years of Customer Service related experience
Experience working in a manufacturing business
Highly developed sense of integrity and commitment to customer satisfaction
Ability to communicate clearly and professionally, both verbally and in writing
Has a pleasant, patient and friendly attitude
Strong decision making and analytical abilities
Strong detail orientation and communication/listening skills
Willingness to work a flexible schedule and occasional overtime when needed
Possess a strong work ethic and team player mentality, as well as ability to work independently
Proficient in Microsoft Excel, Word and Outlook
Experience with a culturally diverse work population
Experience managing multiple projects at the same time
Experience working in a fast-paced environment
College degree preferred
About Arcadia Custom South Gate
Arcadia is a leading national single source supplier specializing in producing fine quality windows and doors for the Commercial and Luxury Home Markets.